1. Introduction
Welcome to Real Cosmetics Pvt Ltd These terms and conditions outline the rules and regulations for the use of our website, located at realcosmetics.lk
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Real Cosmetics Pvt Ltd if you do not agree to take all of the terms and conditions stated on this page.
2. The Use of Our Website
By using our website, you accept these terms and conditions. You agree that you will not use our website for any unlawful purposes or in a way that could impair the performance, corrupt, or manipulate the content or information available on our website.
3.Refund Policy
Eligibility for Refund
Real Cosmetics Pvt Ltd is committed to providing high-quality cosmetics products and ensuring customer satisfaction. We understand that situations may arise where you may need to request a refund. To be eligible for a refund, please note the following:
- You may be eligible for a refund or exchange if you have received a damaged or defective product.
Return and Refund Process
If you wish to request a refund or exchange, please follow these steps:
a. Contact Us: Reach out to our customer support team within 3 days of receiving your product. You can contact us via admin@realcosmetics.lk or 0740895738
b. Provide Details: When contacting us, please provide the following information:
- Your order number.
- Details of the issue, including whether you are requesting a refund or an exchange.
- Any supporting documentation such as photographs of damaged products, if applicable.
c. Return Instructions: After reviewing your request, we will provide instructions on how to return the product. The return shipping costs may be your responsibility, except in cases of damaged or defective products.
d. Inspection: Once we receive the returned item, we will inspect it to assess its condition and confirm eligibility for a refund or exchange.
e. Notification: We will notify you of the status of your refund or exchange request via email. If approved, we will initiate the refund to your original payment method, or process the exchange, as applicable.
Non-Refundable Items
Please be aware that some items may not be eligible for a refund or exchange, including, but not limited to, items that are:
- Opened or used.
- Not in their original condition.
- Items that are damaged due to misuse or mishandling by the customer.
Shipping Costs
Shipping costs are generally non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
4. Intellectual Property
All content and materials available on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, are the property of Real Cosmetics Pvt Ltd and are protected by copyright and trademark laws.
5. Privacy
We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.
6. Changes to Terms and Conditions
We reserve the right to modify or revise these terms and conditions at any time. You should check these terms and conditions periodically. Your continued use of our website after any changes to these terms and conditions constitutes acceptance of those changes.
7. Contact Information
If you have any questions or concerns about our terms and conditions or refund policy, please contact us at:
support@realcosmetics.lk
0740895738